We’re a small independent business run by a real person. We read every message and typically reply within 1–2 business days.
Business Information
- Business name: Potted & Proud
- A brand of: Accretion Creations LLC
- On your statement: card charges appear as “Accretion Creations” (our parent company)
- Mailing address: PO Box 10219, Jackson, WY 83002, USA
- Email: [email protected]
Before you write
Many common questions are answered in our policies:
- Shipping Policy — production and delivery timelines
- Returns Policy — defect reprints and refund procedure
- Privacy Policy — how we handle your data
Order issues
If your order arrived damaged, defective, or incorrect, please email us within 30 days of delivery with:
- Your order number
- A clear photo of the issue
- A brief description
We’ll get it sorted — most issues are resolved within a few days.
Everything else
Design questions, wholesale enquiries, or just want to say hi? Email us at [email protected].
We’re a small team, so response times vary. We don’t offer phone support.