Shipping Policy

Last updated: August 27, 2026

1. Production Time

After you place an order, your item enters production. Production typically takes 2–7 business days depending on the product type, current fulfillment partner capacity, and any customization involved. Business days are Monday through Friday, excluding US federal holidays.

Production time is separate from shipping transit time. Total delivery time = production time + shipping transit time.

2. Shipping Times

International transit times are estimates and may be affected by customs processing, local postal conditions, and other factors outside our control.

3. Shipping Rates

United States: a flat rate of $5.99 per order, and free shipping on orders of $35 or more. The free-shipping discount is applied automatically at checkout once your cart reaches $35.

International (outside the US): a flat rate of $16.99 per order, regardless of how many items you buy. Because different products are made and shipped by different facilities (see Multiple Shipments below), your order may arrive in more than one package — but you are only ever charged the single flat international rate.

The full shipping total is always shown before you pay — there are no additional shipping charges after checkout.

4. Multiple Shipments

Since every item is made to order, the products in a single order may be produced and shipped by different fulfillment facilities. As a result, one order can arrive in more than one package, on different days, each with its own tracking number.

This is completely normal — if one package arrives before the others, the rest of your order is still on its way. Nothing is missing. Any shipping cost shown at checkout already covers all of the packages in your order; you are never charged extra for a split shipment.

5. No Guaranteed Delivery Dates

We do not guarantee delivery by any specific date. Quoted production and transit windows are estimates based on typical conditions. Delays can occur due to high order volume, carrier disruptions, weather events, customs holds, or other circumstances beyond our control.

If you need an item for a specific event or date, please place your order well in advance. We cannot expedite production or shipping after an order has been placed.

6. Address Changes

Shipping addresses can be changed only before production begins. Once production has started, we are unable to redirect shipments.

If you need to correct your shipping address, contact us immediately at [email protected] with your order number and the corrected address. We will do our best to update it, but we cannot guarantee changes will be applied in time.

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address that was entered at the time of purchase.

7. Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves the fulfillment facility. If your order ships in more than one package, you will receive a separate tracking number for each as it ships — they may not all arrive on the same day. Please allow up to 24 hours after receiving a tracking number for carrier tracking information to update.

8. Lost or Undelivered Packages

If your tracking shows your package as delivered but you have not received it, please first check with neighbors and your building’s mail area, then contact the carrier directly. If the carrier confirms the package is lost, contact us at [email protected] and we will work with our fulfillment partner to resolve the issue.

We are not responsible for packages lost due to an incorrect address provided by the customer.

9. International Orders — Customs and Duties

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. Potted & Proud has no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are uncertain about applicable fees.

10. Contact

Shipping questions? Reach us at [email protected]. Please include your order number in all correspondence.