Returns & Reprints Policy

Last updated: September 15, 2026

Made-to-order products: Because every item in Potted & Proud is custom-printed when you order it, we cannot accept returns or exchanges for reasons unrelated to a manufacturing defect. Please read this policy carefully before purchasing.

1. What We Cover — Reprints and Refunds

We will issue a free reprint or a full refund (at our discretion) if your order arrives with any of the following issues:

  • Manufacturing defect: printing errors, ink smearing, misaligned graphics, stitching defects, or other production faults that are our fulfillment partner’s responsibility.
  • Damage in transit: item arrives visibly damaged or broken due to shipping.
  • Wrong item: you received a different product, size, or color than what you ordered.

Claims for any of the above must be submitted within 30 days of the delivery date.

2. What We Do Not Cover

The following are explicitly outside our returns policy. This is not a policy we can waive — it reflects the physical reality of made-to-order production.

  • Change of mind. We do not accept returns or issue refunds because you changed your mind, no longer want the item, or simply prefer not to keep it. All sales are final once production begins.
  • Sizing issues. Size guides are provided on every product page. It is your responsibility to consult the size guide before ordering. We do not offer reprints, exchanges, or refunds for items that do not fit as expected. Please measure carefully and size up if in doubt.
  • Color perception. Colors may appear slightly different on screen than in print due to monitor calibration and print medium. Minor color variation is not considered a defect.
  • Buyer’s remorse. Items that have been received in correct, undamaged condition cannot be returned.
  • Claims submitted after 30 days. We cannot honor defect claims submitted more than 30 days after the delivery date.

3. How to Submit a Defect Claim

Act quickly — claims must be submitted within 30 days of delivery.

  1. Take clear photos of the defect, damage, or wrong item. Photos must clearly show the issue. Include a photo of the item as received and a close-up of the defect.
  2. Email us at [email protected] with the subject line: Defect Claim — Order #[your order number].
  3. Include in your email:
    • Your order number
    • A description of the issue
    • The photos you took in step 1
    • Whether you prefer a reprint or a refund
  4. We will respond within 2 business days to confirm receipt and advise on next steps.
  5. If your claim is approved, a reprint will be dispatched at no cost to you, or a refund will be processed to your original payment method within 5–10 business days.

You do not need to return defective items unless we specifically request it. Do not discard the item until your claim is resolved.

4. Cancellations

Orders can be cancelled only before production begins. If you need to cancel, contact us immediately at [email protected] with your order number. Once production has started, cancellation is no longer possible.

5. Questions

If you have any questions about this policy before placing your order, please reach out at [email protected]. We are happy to help you choose the right size or product before you buy.